Temporarily disabled
This is usually a temporary status that you can resolve by addressing the underlying issue. Common causes:- Trial expired: Trial accounts are automatically disabled when the trial period ends, unless you top up your account. This prevents unexpected charges.
- Negative balance: If charges accrue without successful payment for several days, the account may be disabled until the outstanding balance is cleared.
- Log in to your account. You’ll be guided through recharging or resolving your balance.
- If you need help, contact support.
Suspended
A suspension is more serious. It can result from automated risk detection or a manual review following a violation of our Terms of Service or Acceptable Use Policy. Common causes:- Signup risk detected, based on signals such as:
- Use of VPNs, proxies, or anonymized IP addresses during signup
- Mismatches between IP address and billing information
- Registrations from regions flagged as high-risk by our payment processor
- Policy violations, such as:
- Attempted fraud or abuse of platform resources
- Hosting prohibited content or engaging in restricted activities
- Contact support to request details about the suspension.
- Be prepared to provide identification, account verification, or additional context to assist the review.
Accounts created using anonymizing services such as VPNs or proxies may be permanently restricted. If your account was suspended under these conditions, you may need to create a new account using a different email address and a direct, non-anonymized connection.