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We introduce new products and major features through a phased release process. This allows us to validate real-world and production use cases, ensure reliability and performance, gather customer feedback, and align support and go-to-market readiness before declaring a product fully production-ready. Each stage sets clear expectations around access, pricing, stability, and support.

Release stages at a glance

StageAccessPricingIntended use
Closed PreviewInvite-onlyFreeEarly validation with trusted users
Public PreviewPublicFree or paid (varies by product)Real-world and limited production workloads
General Availability (GA)PublicPaidProduction workloads with SLAs

Stage 1: Closed Preview

Closed Preview is an invite-only early access phase focused on validating core functionality with a small group of trusted users. During this stage, we work closely with participants to validate use cases and iterate rapidly.

Access and pricing

  • Access: Invite-only
  • Pricing: Free

What you can expect

  • Functional end-to-end, but not fully polished
  • A “Preview” label in the UI and documentation
  • Features and APIs may change
  • Feedback directly influences the roadmap
  • Users are selected from early adopters, partners, or the community

Support and reliability

  • Best-effort support
  • Not recommended for mission-critical production workloads
  • No service level agreements (SLAs)

Stage 2: Public Preview

Public Preview makes the product available to a broader audience for real-world validation at scale. Some customers may also choose to run production workloads during this phase, depending on their risk tolerance and use case.

Access and pricing

  • Access: Public
  • Pricing: May be free or paid, depending on the product and underlying infrastructure or operational costs
Pricing during Public Preview varies by product and is always clearly communicated before use.

What you can expect

  • A visible “Preview” label
  • Stable and reliable for real-world usage
  • Suitable for production workloads, with the understanding that:
    • Features may still evolve
    • Breaking changes are unlikely but possible
  • Onboarding, documentation, and self-serve flows are available
  • Some features may still be under active development
  • No SLAs during this phase

Support and reliability

  • Support is available through standard or community channels
  • SLAs are not yet in effect
  • Feedback continues to drive prioritization and improvements

Stage 3: General Availability (GA)

General Availability (GA) represents the full public launch of a product. At this stage, the product is production-ready and fully supported for long-term use.

Access and pricing

  • Access: Public
  • Pricing: Paid (standard pricing applies)

What you can expect

  • A stable, production-grade product
  • Fully finalized documentation and APIs
  • Mature onboarding, monitoring, and operational tooling
  • Support and SLAs are in place
  • Designed for broad adoption and long-term scalability

Support and status

  • Support is handled through established customer support channels
  • Service health and incidents are communicated via the status page when applicable

Release labeling

We use the following labels to clearly communicate product maturity:
  • Preview: Applies to Closed Preview and Public Preview releases
  • GA: Indicates the product is production-ready with full support and SLAs