bunny.net is a platform service provider acting as a passive distributor of third-party information. We are not a publisher and do not moderate content except as set out in our published procedures (updated from time to time). bunny.net takes no responsibility to our Customers or users for data and content uploaded by Customers or third parties, and is not liable for that content.
We take abuse reports seriously while giving customers a fair opportunity to review and address complaints. This procedure outlines how we handle general abuse reports, including how we verify complaints and how customers can respond.
We operate on a good-faith, voluntary basis, aiming to meet industry best practice while taking into account relevant national and international regulatory guidance and applicable legislation. We have no obligation to respond to allegations of abuse or to take action, and we are not liable for our acts or omissions other than as set out in our Terms of Service. We reserve the right to amend or withdraw this procedure at any time. What is abuse?
We consider the following to be abuse, or complaints of alleged abuse:
- Misinformation (sometimes known as “fake news”)
- Violation of our Terms of Service (such as publishing illegal content, or harmful activity such as hacking, phishing, or malware)
- Violent threats and harassment
- Child Sexual Abuse Material (CSAM)
Misinformation may be described as verifiably false or misleading information created, presented, and disseminated for economic gain or to intentionally deceive the public, and which may cause public harm.
We do not consider the following to be abuse:
- Disagreements over political or news articles
- Attempts to silence commentary or alternative points of view
- Defamatory, aggressive, or insulting content
- Reviews of service providers or products
Our process
Reports can be submitted via our abuse form.
Receiving and reviewing the report
When we receive an abuse report related to content hosted or delivered through our platform, our team reviews it to determine:
- Whether the allegation is valid and specific (vague or generic complaints may require further clarification)
- Whether the content violates applicable laws or our Acceptable Use Policy
We do not take immediate action unless the content is clearly illegal (such as phishing, malware, or CSAM). For all other cases, we first notify the customer and allow them to review the allegations.
Notifying the customer
Once we verify the report, we notify the customer responsible for the content by email, and the report is visible in the customer dashboard. The notice includes:
- A summary of the allegation, including the details provided by the reporter
- A request to review the report and take action if necessary
- A response timeline, typically 48 hours for all abuse reports except those related to misinformation
Until the response period has passed, no action is taken on the content. We do not, as a matter of routine, provide the customer with personal data relating to the complainant.
Customer response options
- Address the report: Modify or remove the content, or provide additional information to clarify the situation.
- Dispute the report: Explain why the content should not be removed, and share any supporting documentation (such as licenses or legal permissions).
We review the response and, if necessary, work with the customer to ensure compliance with applicable regulations or our Acceptable Use Policy.
Unlike DMCA or CSAM reports, we do not suspend Pull Zones or remove content for general abuse allegations. Our goal is to work with the customer to verify and resolve the issue. However, if a customer fails to respond in time, or the content clearly violates our policies, we may take further action.
Repeat offenses
If a customer repeatedly receives abuse reports and does not take appropriate action, we may require faster response times for future reports, restrict access to certain services or features, or suspend or terminate the account. We always attempt to work with the customer first before escalating.
Frequently asked questions
Will my Pull Zone or content be suspended for fake news or misinformation?
No. We do not suspend Pull Zones or remove content solely based on abuse reports alleging fake news or misinformation.
Will my Pull Zone or content be suspended immediately?
No. We do not suspend Pull Zones or remove content immediately for general abuse reports. We give customers an opportunity to review and address the complaint first.
What happens if I don’t respond to an abuse report?
If no response is received within the given timeframe, we may take further action, including potential suspension of the specific URL. This depends on the type of abuse report.
Can I dispute an abuse report?
Yes. If you believe a report is incorrect or invalid, submit a response explaining why, along with supporting evidence. bunny.net will review the response and decide, at its own discretion and with no liability, whether to uphold the allegation or reinstate the content in whole or in part.
What types of abuse reports require immediate action?
Reports related to illegal activity (such as CSAM, phishing, or malware) may require immediate content blocking and further escalation. All other reports follow this procedure. Last modified on July 3, 2026
