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Custom Response Pages allow you to fully customize the content displayed to visitors when Bunny Shield issues a challenge, blocks a request, or enforces a rate limit. Instead of generic protection pages, you can present visitors with branded experiences that match the look and feel of your website, helping maintain a consistent user experience even during security events.
Custom Response Pages are available on Advanced and higher Bunny Shield plans.

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Overview

By default, Bunny Shield serves clean, generic response pages whenever a request is challenged, blocked, or rate limited. With Custom Response Pages enabled, you can replace the contents of the page body with your own HTML, allowing you to:
  • Match your website branding and styling
  • Provide additional support or contact information
  • Explain why access was restricted
  • Offer troubleshooting instructions for legitimate visitors
  • Create localized or multilingual response pages
The response status codes and Bunny Shield protection logic remain unchanged. Only the page content presented to visitors is customized.

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Supported Response Types

You can customize the following Bunny Shield response pages:
  • Challenge Pages
    • Displayed when visitors must complete a verification challenge.
  • Block Pages
    • Displayed when Bunny Shield blocks a request due to security policies.
  • Rate Limit Pages
    • Displayed when a visitor exceeds configured rate limits.

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How It Works

Bunny Shield provides a customizable HTML editor for each response page type. For security and reliability reasons, only the contents within the page’s <body> element can be customized. Within the body, you can include your own HTML, CSS, JavaScript, and external assets to fully customize the visitor experience. 
<body>
    <link rel="stylesheet" href="https://acme.com/custom-response.css">

    <div class="container">
        <img src="https://acme.com/logo.svg" alt="Company Logo">
        <h1>Security Verification Required</h1>
        <p>Please complete the verification below to continue.</p>
    </div>

    <script src="https://acme.com/custom-response.js"></script>
</body>
The surrounding document structure, response handling, challenge functionality, and security controls remain managed by Bunny Shield to ensure the page continues to function correctly. section can be modified. The surrounding page structure, protection logic, challenge functionality, and security controls remain managed by Bunny Shield. This ensures custom pages continue to function correctly while allowing complete control over the visitor-facing content and styling.

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Configuring Custom Response Pages

To configure custom response pages:
  1. Open your Shield Zone.
  2. Navigate to Settings -> Response Pages.
  3. Enable White-label block pages.
  4. Click Create custom page for the response you’d like to customize.
  5. Edit the HTML body content.
  6. Save your changes.

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Response Page Configuration

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HTML Editor

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Example Use Cases

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Branded Challenge Page

Add your company logo, colors, and messaging to create a seamless verification experience. 
<body>
    <div class="container">
        <img src="https://acme.com/logo.svg" alt="Company Logo">
        <h1>Security Verification Required</h1>
        <p>Please complete the verification below to continue.</p>
    </div>
</body>

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Custom Block Page

Provide additional information for visitors who may have been blocked unintentionally. 
<body>
    <h1>Access Restricted</h1>
    <p>
        Your request was blocked by our security systems.
        If you believe this is an error, please contact support.
    </p>
</body>

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Custom Rate Limit Page

Help users understand temporary access restrictions. 
<body>
    <h1>Too Many Requests</h1>
    <p>
        You have exceeded the allowed request rate.
        Please wait a few minutes and try again.
    </p>
</body>

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Fallback Behavior

If a custom response page is not configured, Bunny Shield automatically serves a generic, non-branded response page. These default pages provide a clean and professional experience without displaying Bunny.net branding.

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Best Practices

When creating custom response pages, we recommend:
  • Keeping messaging clear and concise.
  • Explaining why the visitor is seeing the page.
  • Providing support or contact information where appropriate.
  • Ensuring branding matches your website.
  • Avoiding excessive scripts or external dependencies.
  • Testing pages on desktop and mobile devices.

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Frequently Asked Questions

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Can I modify the entire HTML document?

No. Bunny Shield only allows customization of the content within the page’s <body> element. This includes any HTML, CSS, and JavaScript you wish to add, including <style>, <script>, and external <link> tags. The surrounding document structure, response handling, challenge functionality, and security controls remain managed by Bunny Shield to ensure the page continues to function correctly.

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Can I customize challenge, block, and rate limit pages separately?

Yes. Each response page type can be configured independently.

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What happens if I remove my custom content?

Bunny Shield will automatically fall back to serving the default generic response page.

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Does customizing a page affect protection functionality?

No. Custom Response Pages only change the visitor-facing content. Bunny Shield’s protection logic, challenges, and mitigation systems continue to operate normally.

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Which plans include Custom Response Pages?

Custom Response Pages are available on Advanced and higher Bunny Shield plans.
Last modified on June 23, 2026