> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bunny.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Disabled or Suspended

> Why a bunny.net account becomes disabled or suspended, and how to resolve each state.

If you see a message that your account is disabled or suspended, this guide explains the possible reasons and how to resolve them. There are two distinct states.

## Temporarily disabled

This is usually a temporary status that you can resolve by addressing the underlying issue.

**Common causes:**

* **Trial expired:** Trial accounts are automatically disabled when the trial period ends, unless you top up your account. This prevents unexpected charges.
* **Negative balance:** If charges accrue without successful payment for several days, the account may be disabled until the outstanding balance is cleared.

**Resolution:**

1. Log in to your account. You'll be guided through recharging or resolving your balance.
2. If you need help, [contact support](https://bunny.net/contact/).

## Suspended

A suspension is more serious. It can result from automated risk detection or a manual review following a violation of our [Terms of Service](https://bunny.net/tos) or [Acceptable Use Policy](https://bunny.net/acceptable-use/).

**Common causes:**

* **Signup risk detected**, based on signals such as:
  * Use of VPNs, proxies, or anonymized IP addresses during signup
  * Mismatches between IP address and billing information
  * Registrations from regions flagged as high-risk by our payment processor
* **Policy violations**, such as:
  * Attempted fraud or abuse of platform resources
  * Hosting prohibited content or engaging in restricted activities

**Resolution:**

1. [Contact support](https://bunny.net/contact/) to request details about the suspension.
2. Be prepared to provide identification, account verification, or additional context to assist the review.

Depending on the nature and severity of the issue, some accounts suspended for policy violations may not be reinstated.

<Note>
  Accounts created using anonymizing services such as VPNs or proxies may be permanently restricted. If your account was suspended under these conditions, you may need to create a new account using a different email address and a direct, non-anonymized connection.
</Note>

## Need help?

If you're unsure which state your account is in or what to do next, [contact support](https://bunny.net/contact/). We can help review your account status and determine the right resolution.